What We Collect and Why We Hold It
When you open an account with us, we collect your name, contact details, and the payment method you use — whether that is bKash, Nagad or Rocket. We record transaction references linked to your wallet number so we can verify deposits and process withdrawals accurately. We
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also log your device type, browser, and session activity to keep your account secure and detect any unusual access attempts. If you contact our support team, the conversation history is stored against your account. We do not sell your personal data to third parties. Data shared
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with payment processors — including mobile wallet providers — is limited strictly to what is needed to complete a transaction. We may share data with regulatory bodies if required to do so under applicable law, but that depends on local law and eligible regions. We keep
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your data only for as long as your account is active or as long as we are required to under applicable rules. Once that period ends, we delete or anonymise your records.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.